TORONTO—Unifor Air Canada customer service agents have ratified a four-year collective agreement that delivers very strong gains including 21% in compounded wage increases, strengthened pensions, enhanced benefits and greater job security following more than three months of negotiations by 94%.
Deborah Flint CEO – Greater Toronto Airports Authority Toronto, ON
Dear Ms. Flint
I am writing to raise a matter of growing urgency for workers across Canada’s aviation sector and for the stability of airport operations at Toronto Pearson: the continued practice of contract flipping and the escalating impacts it is having on workforce continuity, safety culture, and the long‑term resilience of airport services.
TORONTO—Unifor and Air Canada have reached a tentative agreement, which covers customer service agents who work at airports and call centres to provide services such as customer relations and customer journey management across the country.
The details surrounding the agreement will be released upon ratification.
Ratification meetings are scheduled June 1 to 12 at locations across Canada.
Nearly 6,000 Unifor Local 2002 members work at Air Canada locations nationwide.
Unifor is proud to announce 35 new members from AGI Canadian Company have joined our union.
“Airport workers keep Canada’s aviation system moving, and they deserve the protections and bargaining power that only a union can provide,” said Unifor National President Lana Payne.
“By joining Unifor, AGI workers have chosen collective strength and a seat at the table. We are proud to welcome these new members and support them in the fight for fairness.”
Unifor Local 2002 members at Air Canada Flight Operations Crew Scheduling have ratified a new four-year collective agreement, with 96% voting in favour.
“Congratulations to the bargaining committee for negotiating a fair deal that reflects the essential role our aviation members play in airline operations,” said Unifor National President Lana Payne.
“Their precision, expertise, and dedication are critical to ensuring the airline operates smoothly.”
Unifor is deeply saddened by the loss of life during the tragic aircraft incident at LaGuardia Airport that claimed the lives of two Air Canada Jazz pilots and injured dozens more.
Our thoughts are with the families, friends, and colleagues of the pilots who lost their lives, as well as with all those who were injured and impacted by this devastating event. This loss is being felt across the entire aviation community.
Unifor is proud to welcome 31 new aviation members from Porter Airlines at Toronto’s Billy Bishop Airport.
“It sends a powerful message when workers who are critical to keeping flights safe and on schedule come together to form a union,” said Unifor National President Lana Payne.
“These network operations coordinators are the backbone of Porter’s daily operations, and they deserve fairness, stability and a real voice at work. We’re proud to stand with them as they negotiate a strong first collective agreement.”
The Bargaining Committee met with the company, (YYZ snowstorm included) from January 28 until February 6th, focusing on non-monetary items. We have been progressing through the nonmonetary items such as editorial changes, clarifying language and discussion about notice items that have arisen over the life of the collective agreement. We have many more issues to address on your behalf.
TORONTO—Unifor opened collective bargaining today with Air Canada on behalf of customer service agents, who work at airports, call centres, and provide services such as customer relations and customer journey management, across the country.
“Air Canada’s customer service agents are the backbone of the passenger experience,” said Lana Payne, Unifor National President.
