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TORONTO—CN Tower hospitality workers have voted to ratify a tentative agreement with their employer, bringing a nearly two-week labour dispute to an end.
The agreement was reached with Canada Lands Company, the federal Crown corporation that owns and operates the CN Tower. Members of Unifor Local 4271 voted to approve the deal in a ratification vote held earlier today.
“This victory shows what happens when workers stand together and refuse to settle for less,” said Unifor National President Lana Payne. “These members kept the pressure on, raised their voices, and fought for the respect they’ve always deserved. This is what union power looks like.”
Unifor Local 4271 represents more than 250 food and beverage workers at the CN Tower, including hosts, wait staff, bartenders, chefs, cooks, butchers, and other hospitality staff.
The agreement marks a step forward in the broader fight for fairness in the hospitality sector.
“This contract focuses on our members’ priorities, including fair pay and better working conditions in one of Canada’s top tourist destinations,” said Unifor Ontario Regional Director Samia Hashi. “This is a win for hospitality workers everywhere who deserve better.”
The outcome is a direct result of members' unity and determination on the picket line.
“This dispute wasn’t just about money—it was about dignity and our future,” said Shan Ramanathan, President of Unifor Local 4271. “Our members take pride in the world-class experience we deliver at the CN Tower. Now, they’ll return to work with a deal that reflects their value.”
The new three-year collective agreement includes significant wage improvements. Non-gratuity earners will receive annual increases of 4.25%, while gratuity earners will see raises of 4% in the first year, followed by 2.5% in each of the next two years.
The following wage adjustments will be applied before the general increases: Le Café Cooks will receive a $1.00 per hour raise, and Utility Attendants will receive $0.50 more per hour.
The agreement also enhances benefits across health, dental, and vision care, increases coverage for hearing aids and safety shoes, and reduces the wait time for part-time employee benefits from two years to one. Other key gains include improvements to the gratuity policy, annual retirement allowances, a commitment to stabilize hours of operation, and the hiring of a third-party consultant to review the pension plan.
CN Tower restaurant operations are expected to resume on July 15.
Unifor is Canada’s largest union in the private sector, representing 320,000 workers in every major area of the economy. The union advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.
For media inquiries or to arrange interviews please contact Unifor Communications Director Kathleen O’Keefe at @email or by cell at (416) 896-3303.
