Grievance Handling & Workplace Leadership - AGHWL3


Are you a chairperson, steward or a committeeperson? Would you like to develop or sharpen your skills? The role of workplace representatives is critical to our union strength – it is a rewarding and challenging job.

In this 3-day course we use case studies and hands-on practical activities to focus on three key aspects of the role of the workplace representative:

  • Technical skills (what is a grievance, how to investigate, writing and presenting grievances, duty of fair representation)
  • Communication skills (listening, asking questions, formulating arguments)
  • Union building skills (actions and strategies for strengthening the union at the local and national level).

This program is designed to equip workplace leaders with the skills and tools needed to defend the rights of workers and to develop an understanding of the role of a workplace representative in building a strong membership and local union.

Note: The 3-day program is a shorter version of the 5-day Grievance Handling Course. It does not deal in depth with arbitration, discipline and discharge, or workplace change.




Program Duration
3 days
Program Type
Area School