Grievance Handling and Workplace Leadership - PGHWL


Are you a chairperson, steward or a committee person? Would you like to develop or sharpen your skills? The role of workplace representatives is critical to our union strength – it is a rewarding and challenging job. In this 1 week course we use case studies and hands-on practical activities to focus on three key aspects of the role of the workplace representative:

Technical skills (what is a grievance, how to conduct an investigation, writing and presenting grievances, duty of fair representation); Communication skills (listening, asking questions, formulating arguments); Union building skills (actions and strategies for strengthening the union at the local and national level).

The program includes two major sessions on arbitration: building our grievances to find early resolves while also being prepared to carry through to arbitration.

Note: The 1 week Grievance Handling Course includes the material from the 3-day course and expands the practice time for participants. In addition, the 1 week program includes modules on arbitration, discipline and discharge and workplace change.


Program Duration
5 days
Program Type
Paid Education Leave (PEL)