Grievance Handling and Workplace Leadership - OLGHWL3


Are you a Chairperson, Steward or a Committeeperson? Would you like to develop or sharpen your skills? The role of workplace representatives is critical to our union strength – it is a rewarding and challenging job.

In this three-day course we use case studies and practical activities to focus on three key aspects of the role of the workplace representative:

  • Technical skills (what is a grievance, how to investigate, writing and presenting grievances, duty of fair representation);
  •  Communication skills (listening, asking questions, formulating arguments);
  • Union building skills (actions and strategies for strengthening the union at the local and national level).

This program is designed to equip workplace leaders with the skills and tools needed to defend the rights of workers and to develop an understanding of the role of a workplace representative in building a strong membership and local union.

This e-learning course is offered in ‘real time’ with Discussion Leaders and participants engaging in a mix of on-line and off-line materials throughout the three days.

Program Duration
3 days
Program Type