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Grievance Handling & Workplace Leadership (3-day course)

3 Days

Are you a Chairperson, Steward or a Committeeperson?  Would you like to develop or sharpen your skills?  The role of workplace representatives is critical to our union strength – it is a rewarding and challenging job.

In this three-day course using case studies and hands-on practical activities, we focus on three key themes related to the role of the workplace representative:

  • Technical skills (what is a grievance, how to conduct an investigation, writing and presenting grievances, duty of fair representation);
  • Communication skills (listening, asking questions, formulating arguments);
  • Union building skills (actions and strategies for strengthening the union at the local and national level).

This program is designed to equip workplace leaders with the skills and tools needed to defend the rights of workers and to develop an understanding of the role of a workplace representative in building a strong membership and local union.

Note: There is considerable overlap between this course and the week-long Grievance Handling Course.  The three-day programs are designed for those with limited (or no) access to PEL.

Apply for this course. 

Don’t see this course in your region?

For one-day and three-day courses, you can make a local union request by contacting the Education Department at or 416-718-8489. Please note that one-week courses only take place at our Unifor Education Centre in Port Elgin, ON.

For more courses in the Quebec region, please visit or contact the Education Department in Quebec at or 514-389-9223